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Frequently Asked Questions

Recently Updated FAQs

  • Q. Citizens Advice Bureau (CAB)

    Citizens Advice Bureau (CAB)

    For advice via county wide adviceline please call: 0800 144 8848
    Telephone Hours
    Mon – Weds 10am-9pm
    Thurs & Fri – 10am-8pm
    Sat – 10am-4pm
    Text phone: 18001 0800 144 8884

    Locations and Opening Times

    Abbots Langley
    01923 271 707      
    The Old Stables,
    St Lawrence’s Vicarage,
    High Street,
    Abbots Langley,
    WD5 0AS

    Visiting Hours
    Mon – 10am-4pm
    Tues & Thurs – 10am-3pm
    Weds & Fri – 10am-1pm

    Rickmansworth
    01923 293 136
    Three Rivers House,
    Northway,
    Rickmansworth,
    Hertfordshire
    WD3 1RL

    Visiting Hours
    Mon, Tues & Thurs – 10am-3:30pm
    Weds & Fri – 10am-12:30pm

    South Oxhey
    0208 515 8321
    Oxhey Drive (The old police station)
    South Oxhey
    Hertfordshire
    WD19 7SD

    Visiting Hours
    Mon – Fri – 10am-4pm
    Weds – 10am-4pm appointment only

    Last updated: 2025-03-27 03:20:34

  • Q. Hertfordshire County Council

    Hertfordshire County Council Key Contact Numbers

     

    General Enquiries 0300 1234 040
    Adult Care Services (inc blue badges) 0300 1234 042
    Births, Deaths and Marriage 0300 1234 045
    Children, School and Families 0300 1234 043
    Concessionary Bus Passes 0300 1234 050
    Waste & Recycling 0300 1234 051

    Highways Department includes:

    Street Lighting, Pot Holes, Rights of Way

    Roadworks, Flytipping on the road,

    Highway drains, Road signs 

    		 0300 1234 047
    Dropped Kerb Information Dropped Kerb Info
    Gypsy & Traveller Services

    01707 281622

     

     Many of the County Councils services can be reached at: www.hertfordshire.gov.uk (including highways fault reporting)

     

    Hertfordshire County Council Out Of Hours

     

    Childrens Social Care 0300 1234 043
    Adult Social Care 0300 1234 042
    Highways 0300 1234 047

     

     

    Full contact information for Herts County Council

    Last updated: 2025-03-27 03:20:34

  • Q. Dealing with leaf fall

    Dealing with leaf fall
     
    The leaf clearance programme is compiled using past experience Hot summer weather, high winds, storms, and frosts can sometimes accelerate leaf-fall causing our leaf clearance operation to commence earlier than expected. Similarly, mild, dry weather in early autumn may delay the start of the leaf clearance season.
     
    During autumn, the programme of clearance takes around 6-8 weeks to work around the district. We will visit areas on a rolling program as frequently as possible, however in periods of high leaf fall it may take longer to clear areas, and the program may also be affected by adverse weather. In some areas, we may be unable to clear leaves if there are access problems due to parked cars for example. We cannot keep streets completely free of leaves, a road that is cleared of leaves in the morning can be entirely covered in leaves again within hours.
    Please note that we do not provide a reactive service to requests for leaf clearance. Footpaths or roads that you perceive are dangerous because of wet leaves causing slippery conditions should be reported to Hertfordshire County Council or call 0300 1234047
     
    What about the leaves in my garden
     
    Leaves are carried freely on the wind and are largely outside the control of Three Rivers District Council. Clearing of leaves from gutters and gardens is considered to be normal routine seasonal maintenance which property owners and residents are expected to carry out. If you subscribe to the Garden Waste collection service, you can dispose of leaves in your brown bin. Alternatively, you could consider home composting or taking them to your local recycling centre. Blowing leaves onto the highway is unlawful and adds to the risk of accident or injury to pedestrians and vehicles. Discarding leaves in public areas is considered fly-tipping.

    Last updated: 2025-03-27 03:20:34

  • Q. Find your local authority

    To find details of the local authority in your area visit: https://www.gov.uk/find-local-council

    Last updated: 2018-10-04 09:42:43

  • Q. Herts Help

    If you need help and don't know where to turn, if you have a question or problem, you can contact HertsHelp.

    They will listen to what you need and, if you would like them to, telephone people and make arrangements on your behalf.

    Or they can put you in touch with organisations that can help. They will then call you to make sure that you have found the help you need.

    Also give information on discounted home energy improvements

    Phone Number: 0300 1234044

    Herts Help Contact Information

    Last updated: 2018-01-22 12:12:33

  • Q. Hertfordshire Registration & Citizenship Service delivers birth, death, marriage and civil partnership registrations

    Hertfordshire Registration & Citizenship Service delivers birth, death, marriage and civil partnership registrations, ceremonial services for civil marriages, civil partnerships (same sex partnerships), civil namings, civil funerals and renewal of vows plus citizenship ceremonies, nationality checking service (NCS), settlement checking service (SCS) and change of name deeds service.

    Registration services are available in at offices in Watford, Stevenage, Hatfield, St Albans, Hemel Hempstead, Hertford, Cheshunt and Bishop's Stortford. Citizenship services are available at the Citizenship Unit in Hatfield. Additional information on Hertfordshire Registration and Citizenship Service.

    Watford Registry Office contact number - 0300 1234 045

    Last updated: 2018-01-16 09:37:31

  • Q. Bridleways, cyclepaths and footpaths

  • Q. Trading Standards

    Trading Standards: Contact number 03454 04 05 06 

    Additional information on trading standards

    Last updated: 2016-10-21 15:09:04

  • Q. National Grid

    Contact information for National Grid

    Last updated: 2016-10-21 08:29:33

  • Q. Department for Work and Pensions

    Website with contact details

    Last updated: 2016-10-21 08:27:03